Frequently Asked Questions for Insurance and Risk Reduction

Answering questions and providing useful information is one of the most important aspects of providing excellent customer service and the right insurance packages. The Starr Group wholly believes in providing our customers with up-to-date information for every question or concern, no matter the industry. We invite you to read through our frequently asked questions for more information, or to contact The Starr Group with any questions we have not addressed.

Accident Form Thumbnail

Q. What do I do in the event of an auto accident or loss?

A. In the event of an accident or loss, follow these easy steps:

  1. Obtain names, addresses and telephone numbers of all persons involved and witnesses.
  2.  Do not admit liability.
  3.  Immediately make notes of details of accident such as traffic lights, weather conditions,
    direction cars were traveling, etc.
  4.  Identify vehicles involved and where they can be inspected.
  5.  Complete this report even if the accident seems minor.
  6.  Report to your insurance agent immediately.

Download the fillable Accident Form and provide a copy to your insurance agent!

Q. How often should I contact my insurance agent?

A. In order for your insurance policy to fully cover your family and your personal assets, your insurance agent needs to know when there is a life-changing event in your life. That way, your agent can update your policy, minimize your risk and increase your peace of mind. Some events that your insurance agent needs to be made aware of:

  1. Renovations or Repairs to your home.
  2.  When you are married, or have an addition to your family either a birth or adoption.
  3.  When you sell or buy a home.
  4.  When you buy a new vehicle, or recreational vehicles such as motorcycles, snowmobiles, jet skis, RV, ATVs, boats, etc.
  5. When you have a newly licensed driver in your home, or another driver who will be using your vehicle.
  6. When you have a dependent child entering college.

It is best to communicate any changes to your agent when they happen. However, it is a good idea to assess your living situation annually and communicate any changes to your agent. If you have any questions — at any time — call our office to speak to a live, licensed and local agent: 414.421.3800


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