2016 Q3 Harry Harsch
PATIENCE IS A VIRTUE…and so is customer loyalty! That’s what Harry Harsch of Brookfield, WI found out this week when we called to tell him that he was our Referral Winner of the quarter. President and CEO Tim Starr presented the $100 Gift Card to Harry and the two chatted for a few minutes.
Harry and his family have been customers of The Starr Group since 1982. “We have all our policies with The Starr Group,” he said, “Everything is in one spot.” That’s pretty convenient for Harry as this was the first time he actually visited our office in Greenfield. Harry said his wife has been to our building when she acted as an interpreter for a German couple who was in need of insurance.
Historically Harry’s done all his insurance transactions with The Starr Group via the telephone. “I read the recent email about the new CSR24 online feature,” Harry said, “I just haven’t had a need to use it yet.” CSR24 is the newest tool in The Starr Group box that allows customers to make changes and obtain their policy information 24 hours a day, even on weekends!
What would YOU do with $100?
When asked what makes him a long time customer, Harry said, “I do look into other insurance when the policies come due. The Starr Group is the least expensive every time.” Harry’s family hasn’t had many claims over the years, but when they did, The Starr Group service was to his liking. “The Starr Group quickly took care of it and everything went smoothly.”
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Through the “Referral Rewards” program, both new and long-time clients of The Starr Group have the opportunity to earn a $25 Restaurant.com gift certificate for every referral given to The Starr Group —OR— a $20 Speedway Gas Card if that referral signs with us.
In addition, Starr Group clients who refer a friend or family member are eligible to win a $100 Visa Gift Card if the friend or family member signs a policy with us. When the referral mentions the client’s name, the client is automatically entered into a random drawing at the end of the business quarter.
For more details on The Starr Group Referral Rewards program, visit our website, give us a call or stop into our office! If you’re a satisfied customer of The Starr Group, tell your friends about us – YOU could be the next lucky WINNER!