2016 Q2 Dale Anderson
YOU READ OUR MINDS! Knowing what a customer needs -- even before the customer knows it -- is no easy feat. On Monday June 27, we called Dale Anderson of Muskego to congratulate him on being the latest winner of The Starr Group’s Referral Rewards program. “You must be clairvoyant!” he laughed, “I was just about to call YOU!” Dale was going to call us with a question on his homeowner's policy, but we beat him to the punch.
Dale won a $100 VISA Gift Card for referring his son Eric in March to The Starr Group. Dale himself was referred to The Starr Group by his father-in-law back in 1987. In fact, Founder Robert Starr was the agent who worked with Dale’s father-in-law.
“We’ve been with The Starr Group a long time,” said Dale. Over the years, Dale has had two or three homeowner’s claims. “Each time, the response by The Starr Group was quick and thorough.” Dale cites the customized policies as well as the competitive rates provide by The Starr Group as the key to the longevity of our relationship. “Oh, we still shop around,” savvy consumer Mr. Anderson confirms with a nod. Good to know! The Starr Group welcomes scrutiny of our products and services. Transparency is an important factor in trust.
What would YOU do with $100?
Mr. Anderson specifically commended Personal Lines Service Agent/Claims Advocate Mary Kurth, CISR for her thorough attention to his policy. “She’s been really great!”
Maureen Arndt, Vice President of Operations, met with Dale and discussed The Starr Group’s customer service. “The amount of communication coming from The Starr Group throughout the year is just right,” Dale said in regard to the annual policy and postcard reminders, not to mention the eNewsletters sent to all Personal Lines customers. The Starr Group not only informs its customers of rate changes, but we also communicate ‘why’ those rates change and provide options for adequate coverage at industry competitive rates.
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Through the “Referral Rewards” program, both new and long-time clients of The Starr Group have the opportunity to earn a $25 Restaurant.com gift certificate for every referral given to The Starr Group —OR— a $20 Speedway Gas Card if that referral signs with us.
In addition, Starr Group clients who refer a friend or family member are eligible to win a $100 Visa Gift Card if the friend or family member signs a policy with us. When the referral mentions the client’s name, the client is automatically entered into a random drawing at the end of the business quarter.
For more details on The Starr Group Referral Rewards program, visit our website, give us a call or stop into our office! If you’re a satisfied customer of The Starr Group, tell your friends about us – YOU could be the next lucky WINNER!