The Golden Rule: Do Unto Others
Our customers expect us to "shop" the best policies through a variety of insurance carriers, and advocate on behalf their behalf. It is our job. Additionally, The Starr Group frequently rewards customer loyalty through our Referral Rewards program. You may say, "That's nothing new. Other insurance agencies claim to do that, too." While that might have some truth to it, The Starr Group has gone "above and beyond" that from the very beginning of the agency's exsistence.
Sure. We know what you're thinking because you're not the only ones to think it: "Other agencies say THAT, too!" That may be so, but we've got solid proof.
Recently, we celebrated the longevity of a relationship with one of our Personal Insurance clients. The De Vries have had their Home/Auto insurance with The Starr Group since 1963. That's almost as long as we've been in business! This couple lived in the area. They were neighbors of Bob Starr, Founder of The Starr Group. In fact, their children grew up together.
Tim Starr received this email from the De Vries: "I will never forget when we lived in Greendale and after a stormy night in the early morning there was all kinds off activity on my roof. It turned out that it was a roofer replacing some shingles that were blown off during the night. Your Dad noticed from his kitchen the missing shingles and called the roofer. That was a good reason on why his business grew like it did."
Wow! How many other agents do you know will personally call a roofer at the crack of dawn? Will yours do that for you?
Bob Starr's action 55 years ago is the very core of everything we do here at The Starr Group. We treat our customers like neighbors, appreciate them like friends, and care for them like family. This "Do Unto Others" philosophy extends from our Personal Line of Insurance to our Commericial and Group Benefits clients as well.
Why not call our office today and talk to one of our agents? You could share the peace of mind the De Vries enjoy as customers of The Starr Group.
It's Time for Truth & Transparency
Are you ready? Let me ask a few questions. This article applies directly to those employers who have 50 employees or more enrolled in their health plan, especially if that employer is fully insured. So, here we go:
#1) At the time of your renewal, do you receive an underwriting exhibit, renewal exhibit, or re-rate exhibit that is an accounting of how your renewal is being repriced, calculated? Are you being told what factors -- trend application, administrative cost, claims estimation, POOLING point, charges for that POOLING point, and your exact paid claims experience are included in your renewal rating? If not, why not?
Just as in your business, don’t you have to express total transparency in the products you sell to your customers? Why are you precluded from this transparency with your health insurer? If you’re an employer in this space, don’t ask for it, DEMAND it. It’s your right because you’re the one paying for the product. Right?