Customer Rights and Responsibilities
Insurance and Risk Management success depends on developing a collaborative partnership between the agency and our customers. Too often the customer-agency relationship becomes strained or even adversarial. Problems arise partly because people don’t share a clear understanding of what policy requirements are and who the customers are. In addition to Our Claim Promise to You and Our Commitment to You, The Starr Group’s Customer Rights and Responsibilities will clarify key aspects of the customer-agency relationship.