Ericka Berceau wins 2015 Outstanding CSR of the Year in Wisconsin
Milwaukee, WI (June 18, 2015) – The National Alliance for Insurance Education & Research has announced that Ericka Berceau is the 2015 Outstanding CSR of the Year recipient for the state of Wisconsin.
To qualify for this top state honor, Ms. Berceau submitted the winning essay on the topic: “In today’s political, economic, and social environment, the use of the English language has undergone significant change. Even in our insurance industry, words, partial words, and titles can have a multitude of meanings—some of which are unclear and even vague. In the current insurance agency environment, the meaning of the term ‘Customer Service Representative,’ has frequently been replaced with the terms ‘Account Manager,’ ‘Account Executive,’ ‘Client Service Advisor,’ etc. In your judgement, is there any important difference in the meaning of these titles in terms of one’s knowledge, expertise, compensation, and responsibilities? Do you believe these different titles make a difference to your clients, coworkers, and insurance companies?”
Additionally Ms. Berceau was select for having demonstrated outstanding service and professionalism within the insurance company.
Ms. Berceau brings more than 20 years of specialized commercial experience to The Starr Group. She earned her CISR in 2008 before joining the agency The Starr Group in 2009. Ericka enjoys the variety and diversity of clientele and the unique challenges each presents. She finds that each account experience is an interesting learning opportunity. This was Ms. Berceau’s third attempt at winning the CSR of the Year Award. “I’m not a quitter,” she says cheerfully, “every defeat inspired more determination. I was committed to keep at it until I achieved my goal.” Her winning entry may be read at www.piaw.org/images/outstanding_CSR/Ericka_Berceau_Essay.pdf.
Ms. Berceau is a member of The Starr Group’s internal “Best of the Best” Ethics Committee. She also serves as the Employee Liaison Officer, a position that aids facilitation of communications between all employees and the management team.
“Ericka couldn’t be more deserving of this award,” said Mary Starr, WELCOA, CWC and Executive Vice President of The Starr Group. “She is a role model for the pursuit of excellence, submitting her application for the past 3 years. It is the drive and persistence to reach her goal that makes Ericka stand out. The Starr Group is honored to have Ericka as an integral part of our team.”
“Ericka Berceau was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious National Outstanding CSR of the Year Award,” stated Dr. William T. Hold, Ph.D., CIC, CPCU, CLU, and President of The National Alliance. “She represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service on a daily basis.”
Ms. Berceau receives a framed certificate, embossed with the special Outstanding CSR of the Year bronze medallion symbol, and is now one of 35 individuals eligible for the national honor. The National Outstanding CSR of the Year Award carries a $2,000 cash prize and a scholarship for the recipient’s distinctive gold and diamond lapel pin cast with the Outstanding CSR of the Year emblem. Additionally, the winner’s name will be inscribed on a sculpture permanently displayed at the national headquarters in Austin, Texas.
For further information regarding the 2015 Outstanding CSR of the Year Award, contact The National Alliance, P.O. Box 27027, Austin, Texas 78755-2027; 800-633-2165; website: www.TheNationalAlliance.com.
The Starr Group is an independent insurance and risk management agency with the capabilities of advising clients on everything from their business insurance, including group health, to personal insurance. The Starr Group also provides assistance in human resources compliance, loss control, workers’ compensation claims administration, and e-services. For further information, please contact Cheryl Michalek of The Starr Group at (414) 421-3800.
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